Automated feedback system that improves management, service level and Online Reputation.

IMPROVE YOUR ONLINE REPUTATION

Fidelity FollowUp sends directly all your reviews to TRIPADVISOR contributing to improve your ranking on this platform and increasing your reservations. It also allows you to monitor your hotel´s performance by showing all online comments in real-time.



IMPROVE YOUR INTERNAL MANAGEMENT

You will be able to measure performance across different areas in real-time, being able to set goals and measure the progress in your staff´s service quality. In addition, you will receive alerts and will be able to respond from just one place saving valuable time. You can make all this from a single platform easy to use and which provides the information that will help you make the best decisions to improve your reputation and service quality.



ALL ITS FUNCTIONS ARE AUTOMATIC

Fidelity FollowUp integrates effectively to all the PMSs of the market, extracting the necessary information to make all the processes automatic. The process of sending and collecting feedback will not depend on any of the hotel´s staff members anymore. What is more important is that your guests won´t notice any difference, because we will greet them by their names, in their language and at the precise moment. All completely automated!







MAXIMIZE YOUR HOTEL RESOURCES

Contact us and discover how we can help you improve your hotel’s reputation in TripAdvisor.





Fidelity Online is a very useful tool that allows us to measure our customers´ satisfaction during their stay in our hotel. If it was positive, it invites our guests to leave a review on TripAdvisor, which is one of the most important and visited travel-experience site.

MARICARMEN SIRVENT
Sales Manager at Hotel Plaza San Francisco and Hotel Le Reve

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