myHotel Fidelity is a very useful tool that allows us to measure our customers´ satisfaction during their stay in our hotel. If it was positive, it invites our guests to leave a review on TripAdvisor, which is one of the most important and visited travel-experience site.
Sales Manager at Hotel Plaza San Francisco and Hotel Le Reve
Working with myHotel iConcierge has enabled us to anticipate the needs of each passenger and make their check-in process more efficient. In addition, the passenger knows what we are waiting for him and it allows us to have the necessary information to make this happen in the best possible way. The experience of working with myHotel team has been excellent, they are a very professional team that adjusts not only to your needs but to every detail requested.
IGNACIO DOMÍNGUEZ H.
Assistant Marketing and Commercial Manager at Holiday Inn and Holiday Inn Express
With myHotel we have received a fast and personalized service. We have been heard when we had comments and we have been able to develop together specific products for our most remote locations. It is a very flexible company, as it can work with the same efficiency for both: urban hotels and outdoor operations.
On the other hand, Fidelity has helped us to make rapid improvements in our hotels. It enables us internally to have a greater clarity on the efficiency and quality of our services. It has also helped us in the preparation of reports from the satisfaction survey and given us an integrated control on the sites where public opinion is handled.
Sustainability and Quality Manager at Explora Hotels